1. Introduction

Welcome users to the privacy policy. Briefly explain that Step-X GmbH values privacy and complies with Swiss and EU data protection regulations.

2. Who We Are

• Step-X GmbH, Zurich, Switzerland

• Contact information (office@stepx.com, Technoparkstrasse 1, 8005, Zurich, Switzerland, +41792793764)

• Data controller details - rg@stepx.io

3. What Data We Collect

• User account information (e.g., phone number, profile name, profile photo)

• Device and connection data (e.g., device type, IP address)

• Usage data (e.g., app usage statistics, feature interactions)

• Contact information (if accessing WhatsApp contacts, clarify usage and protection)

• Content data (messages, files, all protected by end-to-end encryption)

4. How We Use Your Data

• To provide and improve WhatsApp-based services

• For customer support and service optimization

• For security, fraud prevention, and legal compliance

5. Data Sharing and Transfers

• Data may be shared within Meta Companies only as required for service provision and not for advertising

• Data may be processed outside Switzerland, but always in compliance with Swiss and EU data protection standards

6. End-to-End Encryption

• All messages and calls are protected by end-to-end encryption; neither Step-X nor Meta can access message content

7. User Rights

• Right to access, correct, delete, restrict, or object to data processing

• Right to data portability and to withdraw consent

• How to exercise these rights (contact details or in-app tools)

8. Data Retention

• Data is retained only as long as necessary for service provision or as required by law

• Users can request deletion of their data

9. Children’s Privacy

• Minimum age for use is 13 years (with parental consent if required)

10. Updates to This Policy

• Users will be notified of significant changes to the privacy policy

11. Contact and Complaints

• Provide a dedicated email for privacy concerns

• Reference the right to contact the Swiss data protection authority